Enterpret
Product Updates

New List View Toggle in Dashboards

Easily toggle between Chart View and Table View in Dashboards for easier scanning of Reasons and Keywords. Now users can configure widget in a way that best suits their needs. This update becomes especially helpful when Reports are exported in PDF.

(See the gif above to see the List View Toggle in action)

Share more Quantify insights in Slack

Paste in Enterpret links into Slack and watch insights unfurl so that folks don't have to jump back and forth - insights at your fingertips!

• Improved User Experience: Unfurled Quantify URLs come with corresponding screenshots, making it easier for team members to grasp the content and purpose of the shared URL.
• Enhanced Context: The previews offer a snapshot of what the URL contains, saving time and reducing the need to click on every link to understand its relevance.
• Efficient Communication: Team members can quickly gauge the content of the URL, which leads to more efficient and focused discussions.

We've made improvements so your team has more control over Reasons generated by our Taxonomy model. Let's see these updates in action.

More control over Reason editing:

• Edit the Definition of a Reason
• Edit the Category of a Reason

(see gif above to see the updates in action)

Get Merge suggestions for Reasons

We've enhanced the edit Predictions experience to be streamlined editing and made Taxonomy updates for smarter suggestions. See these updates in action

“Suggested” Reasons

Improved Keyword and Category editing experience

Now when looking at individual records you'll be able to:

• Add Tracked Keywords, create new Tracked Keywords from a record
  Note: The Taxononomy additions helps the model learn and get better at future predictions

• Edit the Category of a Prediction

Coming soon - removal of Reasons help the Enterpret model provide better predictions

Aggregate Calculations are now available when analyzing feedback in Quantify.

• NPS
• CSAT
• Average (Mean)

Net Promoter Score (NPS)

Net Promoter Score (NPS) is a metric used to measure customer experience. It's automatically available for usage, when a metadata field has values in the range of 0-10.

Those who respond with a score of 9 to 10 are labeled Promoters, those with a score of 7 to 8 are labeled Passives, and those with a score from 0 to 6 are labeled Detractors. The Net Promoter Score is then calculated by subtracting the percentage of Detractors from the percentage of Promoters. The result is a score between -100 and 100, with a higher score indicating better customer satisfaction and loyalty.

Note: NPS calculations are available for all numeric metadata fields with values between 0-10.

Customer Satisfaction Score (CSAT)

Customer Satisfaction Score, often abbreviated as CSAT, is a metric used to measure a customer's satisfaction. The CSAT score is calculated as the percentage of positive responses. CSAT is available as a calculation on all metadata fields which have values in the range 1-5. The calculated value is the percentage value of customers who gave a positive rating (4 or 5).

CSAT Score = (# Positive responses {4 or 5} / # All responses) x 100

Note: Available for all numeric metadata fields with values between 1-5.

Mean

Mean value, or the arithmetic mean, is the 'average' of a numeric metadata value. It's calculated by adding up all the occurrences of a metadata value, and then dividing by the total number of feedback records matching the applied filters and set duration.

Note: Available for all numeric metadata fields.

Hello, Enterpretters!

July has been a whirlwind of activity here at Enterpret HQ. We've been focused on bringing you new features that aren't just better but exceptional. Let’s take a journey through the wonders of July together!‍

🔄 Unified Quantify & Compare for a more seamless user experience

No more juggling between two interfaces. We've merged Quantify and Compare to present a fluid, unified experience:

• Simplified Workflow: Shift seamlessly between analyzing and comparing without the need to switch pages.
• Direct Comparisons in Quantify: One-click access to comparisons using criteria or timelines, making your feedback journey quicker and more intuitive.
• Streamlined Interface: The enhanced UI presents analysis and comparison in one consolidated view.

🔍 Enhanced Search and Subscription

Enterpret's Search has evolved, and it's more powerful than ever:

• Comprehensive Reports: Alongside the detailed feedback summaries, get a taste of actual user quotes for better context.
• Farewell, Feedback Streams: We've deprecated feedback streams to make way for greater efficiency. But don’t fret! Your older feedback stream subscriptions are now seamlessly transitioned into Daily Reports.

🌾 Enterpret x Grain for deeper insights, quicker

Your feedback arsenal just got mightier. Here’s what integrating Grain brings to your table:

• Amplify Customer Voices: With Grain integration, dive into verbatim from customers, grasping their needs and concerns directly.
• Feedback Summarization: Once we’ve ingested your Grain feedback, it’s instantly summarized. Plus, with our evolving taxonomy, rest assured that every feedback piece finds its right tag.
• Simplified Integration: Setting up Grain is straightforward, ensuring you focus more on the feedback and less on the setup.

🎛️ Customizable Dashboards and other enhancements

This July, our dashboard underwent some transformative changes:

• Ultimate Customization: Adjust widget sizes or reposition them according to your taste. It's your workspace; make it truly yours!
• Direct Analysis Additions: That handy '+' icon lets you inject new analyses directly into your dashboard.
• Transparent Filtering: The new filter icon keeps you informed about active dashboard filters, eliminating any guesswork.
• Navigation Made Easy: We've introduced a breadcrumb trail, ensuring you can effortlessly switch between dashboards and Quantify.

🎖️ More noteworthy enhancements:

• Effortless Invites: Invite your colleagues with a simple link, making onboarding smoother.
• Co-occurring Insights Refined: Understand interconnected feedback topics better. And with the chain-link icon, know exactly when feedback topics intertwine.

July has been exhilarating! We hope these enhancements enrich your experience. As always, your feedback fuels our progress, and we're eager to hear your thoughts.

Cheers to deeper insights and better feedback analysis!

Team Enterpret! 🎉

We're constantly evolving, and this time it's to offer you deeper insights right at your fingertips. Dive into the new and improved Search Report.

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🆕 What's New?

Richer Content: Your Saved Search Reports now include a summary of all feedback within the Search. And yes, we've peppered in sample user quotes for each summary sentence to give you a clearer picture.

Farewell, Feedback Streams:  We've deprecated feedback streams for greater efficiency. But don't fret! Your older feedback stream subscriptions are now seamlessly transitioned into Daily Reports.

Why the Change?

Simply put, we believe in providing immediate value. The previous setup required you to open and sift through the Search. Now, with the revamped reports, the essence of feedback is presented concisely, saving you time and giving sharper insights.

🚀 Embrace the enhanced search experience with Enterpret!

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