Enterpret
Product Updates

We built Enterpret to provide you with unparalleled flexibility in navigating your customer feedback. Now, we are constantly working towards making the platform more accessible, easy to use, and powerful.

February was a month of exciting changes and a true reflection of the direction we aim to take with Enterpret as a product - more autonomy and power to our users.

Here's a rundown of everything we've been up to. Please dive in and share your valuable feedback:

Update Taxonomy in a Jiffy

Taxonomy determines which keywords and reasons are tracked on your Enterpret account.

Our new and improved view lets you make any required changes to your taxonomy in just a few clicks, whenever you need.

No more noting down changes and back-and-forth with our engineering teams. We've put you in complete charge of your taxonomy on Enterpret.

Add, edit or archive tracked keywords

• You can now add new tracked keywords to your Enterpret taxonomy in seconds.
• Edit a tracked keyword by making changes to phrases or reasons.
• Archive a tracked keyword that is no longer relevant for your taxonomy hygiene - you can always unarchive it when required.

Update, Archive & Merge Reasons

• We have added the ability to edit a reason by changing its name or adding more associated tracked keywords.
• Archive and unarchive reasons with a single click.
• You can also merge similar reasons under one primary reason for better tracking efficiency.

The changes may take up to 30 minutes to reflect in the taxonomy. We will notify you as soon as all changes have been made.

Learn More

User Permissions and Management

Product discovery is a collaborative endeavour. We introduce our new user management capabilities that help you administer permissions across the platform and work with your team more effectively.

Control Auto-Approve

• To restrict sign-ups on your Enterpret account from approved domains, toggle off Auto-Approve in Workspace Settings, requiring users to receive an invite from the Admin instead.

Change roles or Suspend Users

• You can invite new users on approved domains as either 'Members' or fellow 'Admins'
• There is no upper limit to the number of users you can invite to your Enterpret account - setting you up for great team collaboration
• You can now suspend users who are no longer in your organization. This removes their access, which the admin can reinstate.
• We have also added the ability to change the access level of an existing user from Member to Admin and vice versa

Learn more

Improvements and Enhancements

Custom Webhook Integration:

You can now create a webhook integration and receive an API key directly from Enterpret's integrations page. This enables you to create integrations in minutes, all on your own.

Visually Inclusive Color Palette:

We have added 15 new charting colours that bring a new, more inclusive variety of shades to accommodate better our users with different vision abilities, like colorblindness. The new colors are easier to differentiate and work well on a dark background.

Learn more

..and that's a wrap!

With our commitment to putting you first stronger than ever, we are super excited to roll out these updates on Enterpret.

You are the most important stakeholder in our decisions. Please give the new tools a shot, and feel free to reach out to us with any feedback!

In an effort to increase Enterpret's visual inclusivity, we are adding 15 new charting colors. We aim to make the platform more accessible for users with different visual abilities, like color blindness.

What has changed in this update?

The previous palette on our dashboard had excessive color overlap. This made differentiating between them a very strenuous experience. Since color is an integral part of understanding feedback data on Enterpret, we reconsidered our approach to prevent important aspects of the product from getting ignored.

With this update, we have widened the range of colors across the product, optimized chart views to remove any repeat colors, and improved contrast between the colors in our palette for easier differentiation.

The Process

We conducted exhaustive research with the express purpose of making Enterpret as accessible for different visions as possible. The new variety of shades and tints had to work well with dark backgrounds and provide a high level of differentiation. Multiple colors were proposed. We used Stark to check contrast ratios with its background, ensuring that the colors pass at least AA.

We constantly strive to make Enterpret more accessible and inclusive for our users. This update introduces an expanded, more flexible color palette that works well together and makes the overall user experience on the platform more pleasant.

Product Update: Manage User Access and Permissions

We have news! In an effort to put you in the driver's seat of your Enterpret account, we are introducing new user management capabilities on the platform.

Previously, anyone with an approved domain could sign up for your organization's Enterpret account. Teams couldn't control access levels for users or restrict certain users from their accounts.

We are glad to introduce this access management feature that eliminates this hassle.

Control Auto-Approve

• Toggle off Auto-Approve under the Users tab in your Workspace Settings to restrict anyone with an approved domain to sign up on your organization's Enterpret account.
• Once Auto-Approve is turned off, any user from an approved domain will require an invite from the Admin to have access to Enterpret.

Invite New Users

• Send invitations to users with an approved domain by clicking the Invite button under the Users tab in your Workspace Settings.
• Every invited member can either be an Admin or a Member. You can choose their access level while sending out the invite.
• Admins have complete access to the entire Enterpret account, while Members cannot access the Workspace Settings page, Integrations page, and Metadata settings page.

Suspend Users & Change Access Tier

• You can now Suspend users from accessing Enterpret by clicking Suspend User option from the hamburger menu against each user's record in your Workspace Settings.
• You can also change the access level of existing users by making them an Admin or a Member from the same menu.

Please note that you need Admin-level access to view approved domains, control auto-approve, change access tiers, invite a new user as Admin, or suspend existing ones. Workspace settings are not available to Members once auto-approve is turned off.

Great news! We've made some exciting updates to our platform. Previously, making changes to your taxonomy was a bit of a hassle as it required help from our engineering team. Not the most efficient way to do things, right?

Well, we've solved that problem! You can now easily make changes to your taxonomy without having to wait for an updated version or jot down the changes you want to make. Our enhanced Taxonomy view puts the power in your hands to make changes quickly and efficiently, whenever you need.

By eliminating the need to wait for updates or seek assistance, we're giving you more control and flexibility over your taxonomy.

Add, Edit or Archive Tracked Keywords

• Add a new tracked keyword by clicking the "Add" button and providing the required information like name, phrase list, duration, and description.
• Edit a tracked keyword by clicking the "Edit" icon next to the keyword, making the desired changes to phrases or reasons, and saving the updates.
• Archive a tracked keyword that is no longer relevant by clicking the "Archive" icon. And if needed, you can always unarchive it later.

Update, Archive & Merge Reasons

• Edit a reason by clicking the "Edit" icon next to the reason and changing the reason name or adding more associated tracked keywords.
• Archive reasons with a single click on the "Archive" icon next to the listed reasons.
• Merge reasons by selecting multiple similar reasons from the list, clicking the "Merge Reasons" button, and selecting a primary reason to merge them.

After making any changes to your taxonomy, it may take up to 30 minutes for the updates to take effect. You'll receive a notification once the changes are complete.

These new features make it simple to keep your taxonomy up-to-date and well-organized. Try them out and see how easy it is to manage your reasons!

Constant ping of feedback notifications can sometimes get in the middle of shipping great products for your customers.

Today, we are launching Scheduled Notifications to help you schedule the best time to hear the voice of your customers and make more informed product decisions.

How does it work?

You can now select the slack channel and the frequency of the feedback stream with a custom day of the week and time to receive the feedback.

Simply click on subscribe feedback, select the best channel and set your frequency.

We are constantly working on adding features that help you get the most out of every customer feedback record. Our latest update makes editing predictions on records more powerful.

How does it work?

You can now easily add Reasons to a feedback record from your organization's taxonomy. Moreover, you can also remove any Tracked Keywords predicted on a feedback record.

Looking forward to your feedback!