Measure the impact of NPS on feedback for more informed decisions

The latest Quantify update allows you to measure the impact of NPS across feedback records. Select your desired field and NPS criteria, and we’ll calculate the NPS Impact for you. Measure the impact of NPS on feedback to gain a clearer understanding of how specific factors influence customer sentiment and decision-making.

Note: NPS Impact is determined by subtracting the NPS of records without the field from the NPS of all records.

Measure the impact of CSAT on feedback for smarter decisions

Building on our ability to measure NPS impact, we've introduced the same functionality for CSAT. CSAT Impact helps you quantify how specific factors influence CSAT by comparing scores with and without feedback.

Group by for Stacked Bar Charts

Now, visualize data across two fields in Stacked Bar Charts to uncover trends across customer types, regions, and company segments. Some popular use cases for Stacked Bar Charts include:

• Which version is contributing to a spike in feedback?
• Issues by region
• Are Free vs. Enterprise users experiencing different issues?
• Feature requests by segment (e.g., Free vs. Enterprise)
• Measure sentiment across different cohorts

Dashboard Media Widgets for more storytelling options

You can now add videos and images to your dashboards to tell a more compelling story or highlight key insights.

Supported formats for Dashboard Media Widgets:

• Images: gif, .jpeg, .jpg, .png, .webp
• Videos: Loom, YouTube, Descript

Use media widgets to enhance dashboard storytelling, provide context to trends, and showcase key takeaways more effectively.

Launched Custom Cohorts for more flexible analysis

Segment and analyze customer feedback—without manual tagging or complex queries.

• Effortless Segmentation – Quickly categorize large datasets without manual tagging.
• Flexible Metadata Mapping – Define metadata keys just like in Amplitude & Mixpanel cohorts.
• Enhanced Filtering – Use cohort tags to filter and analyze data more efficiently.
• Saves Time – No need for complex queries—just upload, map, and filter.

Common use cases for Custom Cohorts in Enterpret:

• Win/Loss Analysis
• Churn Risk Analysis
• Beta Tester Feedback
• Feature Adoption Tracking
• VIP Customer Monitoring

SCIM and Data Export to be Self-Serve

SCIM and Data Export is now self-serve via Workspace Settings, offering a more secure and efficient process and better support for enterprise organizations.

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