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Enterpret for Customer Experience Teams
Reduce support tickets. Crush churn. Elevate customer experience.
Equip Customer Support and CX teams to turn every customer interaction into growth for your business.
Trusted by customer-led product companies
reduce support tickets
Identify the root cause of issues and squash them
“Our team dropped our human inquiry rate for root cause issues by over 40%, improved customer satisfaction, and enabled our team to allocate resources to building features that increase LTV and revenue.”
Abishek Viswanthan,
Chief Product Officer
Chief Product Officer
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Centralize data
Bring all of your structured and unstructured customer interactions into a single view, including support tickets, calls, surveys, online reviews, and more.
Identify risk and opportunity
Quickly and easily identify critical risks and opportunities in your customer base without having to live in spreadsheet hell.
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Improve efficiency
Champion your team by showing the impact of their activity on their accounts and customers and drive heathy behaviors in the organization.
Streamline
Reduce costs and overhead
"Monthly user insights reporting takes only 3 days instead of 2 weeks. Enterpret helps us have a holistic view of what customer are actually saying, easily."
Emma Auscher
Head of Global Customer Experience
Head of Global Customer Experience
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Close the loop
Enterpret make it easy for CX and Support teams to quickly identify and follow up with customers who have made bug reports, requests, or have questions.
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Faster time to value insights
Instead of being trapped in tedious workflows where they are trying to share insights or tag feedback, support teams are unlocked from spreadsheet hell.
ACT
Address issues before they become problems
“Enterpret anomaly detection helps surface trends people aren’t actively looking for and don’t know to look for. These trends are critical for influencing product decisions and the customer experience.”
Adena Bauer,
Head of Membership
Head of Membership
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Align your organization
Easily quantify and Identify root causes of problems and quickly solve them
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Customer empathy
Work together across functions and in collaboration with your customers
We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The Enterpret team ensured a smooth onboarding experience, even increasing data ingestion cadence to provide real-time alerts. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.
Nir Ben Ari
Director, Customer Support, Vimeo
Wisdom saves me hours every week. With 'Summarize with Wisdom,' I can condense feedback with a single click, replacing the tedious process of reading through hundreds of tickets. It’s life-changing!
Jil McKinney
Director of Customer Support, Descript
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Enterpret allowed us to listen to specific issues and come closer to our Members - prioritizing feedback which needed immediate attention, when it came to monitoring reception of new releases: Enterpret picked up insights for new updates and became the eyes of whether new systems and functionality were working well or not.
Louise Sellars
Analyst, Customer Insights
Enterpret has made it so much easier to understand our customer feedback. Every month I put together a Voice of Customer report on feedback trends. Before Enterpret it would take me two weeks - with Enterpret I can get it done in 3 days.
Maya Bakir
Product Operations, Notion
Enterpret makes it easy to understand and prioritize the most important feedback themes. Having data organized in one place, make it easy to dig into the associated feedback to deeply understand the voice of customer so we can delight users, solve issues, and deliver on the most important requests.
Lauren Cunningham
Head of Support and Ops
Boll & Branch takes pride in being a data driven company and Enterpret is helping us unlock an entirely new source of data. Enterpret quantifies our qualitative data while still keeping customer voice just a click away, adding valuable context and helping us get a more complete view of our customers.
Matheson Kuo
Senior Product Analyst, Boll & Branch
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
Emma Auscher
Global VP of Customer Experience, Notion
We use Enterpret for our VoC & Root Cause Elimination Program. It's helping us solve the issues of aggregating disparate sources of feedback (often tens of thousands per month) and distilling it into specific reasons, with trends, so we can see if our product fixes are delivering impact.
Nathan Yoon
Business Operations, Apollo.io
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