Customer knowledge graph

Automatically tag and categorize customer feedback

Get a custom taxonomy built from your feedback and unlock a deep and layered understanding of your customers.

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Save time and stop manually tagging feedback.

Categories

High-level classifications that help uncover the intent behind customer feedback

Reasons

Reveal underlying motivations or issues that prompted the customer to give feedback.

Tracked Keywords

Features or topics customers talk about, such as Usability, Performance, or Recording.

How the customer knowledge graph works

Enterpret’s Customer Knowledge Graph is the definitive source for insights. This custom taxonomy transforms subjective customer feedback into objective, actionable data that truly represents your customer’s voice. This custom models captures every layer of feedback, ensuring insights that are both relevant and immediately useful for your team.

Custom large language model built for your team with your feedback

Unify all feedback

Capture feedback from any source & any language, be it reviews, conversation, support tickets, forums, surveys, or ad-hoc files.

Adaptive

Your custom model gets smarter and better over time with little maintenance or time.

Auto-generated Themes

Our model auto-generates themes to help you understand emerging trends without having to add them.

Optimized Taxonomy

The Taxonomy updates every couple of weeks to pick up new feedback and themes so your team stays on top of the latest.

Save time

Stop manually tagging, updating, and adding themes. Once your model is built you can focus on insights instead of organizing data.

Edit Predictions

Edit predictions to reflect your understanding of your customers; this helps improve the accuracy of the Taxonomy's analysis.

The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.

Larisa Sheckler

COO, Samsung Food

Enterpret makes it easy to understand and prioritize the most important feedback themes. Having data organized in one place, make it easy to dig into the associated feedback to deeply understand the voice of customer so we can delight users, solve issues, and deliver on the most important requests.

Lauren Cunningham

Head of Support and Ops

The advantage of Enterpret is that we’re not relying entirely on human categorization. Enterpret is like a second brain that is looking out for themes and trends that I might not be thinking about.

Misty Smith

Head of Product Operations, Notion