Enterpret
Product Updates

Even easier prompting with Wisdom Follow-Ups

Wisdom Follow-Ups now accompany any response, making it ridiculously easy to ask follow-up questions that actually matter. No guesswork, no wasted time—just the insights you need, faster.

Introducing DSAT (Customer Dissatisfaction Score)

We’re thrilled to announce that DSAT tracking is now live on the platform!

What’s DSAT?
DSAT complements our CSAT metrics by specifically focusing on customer dissatisfaction patterns. It’s your new go-to tool for identifying pain points and prioritizing improvements that truly move the needle.

• Gain a holistic view of customer satisfaction metrics.
• Pinpoint areas for improvement with laser focus.
• Leverage enhanced reporting tools tailored for CX teams.
• Unearth deeper insights into negative feedback patterns for proactive problem-solving.

Why This Matters:
DSAT provides a nuanced view of customer experiences. It empowers teams to address concerns proactively, making a tangible difference where it counts the most.

‍

Enterpret + Gainsight: Turn Feedback into Actionable Insights

‍

Customer success data is only as valuable as the insights you can extract. With this integration, Enterpret becomes your single source of truth, combining the what of Gainsight data with the why of customer feedback. Our new Gainsight integration, designed to bring customer success data into Enterpret for richer, more actionable insights.

What’s New?

With this integration, you can:

• Unify your data: Sync customer health scores, success plans, and account data from Gainsight directly into Enterpret.
• Deepen your analysis: Enrich your feedback insights with context from Gainsight, unlocking new patterns and trends.
• Spot risks and opportunities faster: Identify gaps in customer experience by connecting feedback sentiment to account health metrics.
• Empower smarter strategies: Equip your teams with the full picture of customer insights for improved decision-making.

Ready to Get Started? Learn how to set it up here: Gainsight Integration Setup

What's new with Wisdom

We’re constantly improving Wisdom to make it your go-to tool for actionable customer insights. Here’s what we’ve shipped:

⚡ Speed

• Speed Boost: Insights delivered at lightning speed for quicker actions.
• More Reliable: 95% success rate, with minimal low-severity failures.
• Improved Understanding: Tackles diverse topics—from NPS to customer health—with greater accuracy.
• Sharper with Ambiguity: Resolves tricky queries like “abuses,” “feedback,” or “rating” with ease.
• Better Follow-Ups: Seamlessly handles follow-up questions, outperforming GPT-4.

🎯 Sharper responses (Thanks to user feedback!)

• Focused Insights: No fluff—just clear, concise answers.
• Richer Details: Specific, actionable claims replace generic statements.
• Better Adaptability: Multilingual support, tailored formats, and flexible structures to meet your needs.

New!  SCIM Support for Effortless User Management

We’re thrilled to announce SCIM integration, making user management easier than ever for our enterprise customers! With SCIM, you can now manage user identities and permissions directly through Okta—keeping everything in sync without the usual hassle.

What this means for you:

• Seamless Provisioning: Add, update, or deactivate users in real time, directly in Okta.
• Enhanced Security & Control: Manage access at scale with enterprise-level precision.

Enjoy a more streamlined, secure experience with SCIM. Say goodbye to manual updates and hello to simplified, automated user management!

‍

Stay on top of every change with Taxonomy Inspectability‍

Managing edits used to feel like a guessing game—especially when multiple users were involved. With Taxonomy Edit History, you can now track every update to Keywords and Reasons, see who made what change, and keep collaboration crystal-clear. No more hunting down who did what or when—everything’s in one easy-to-review place.

When everyone’s on the same page, things just run smoother. Now, with full visibility into Taxonomy Edit History, your team can work together better, reduce confusion, and keep things moving without a hitch.

‍

Updated Dashboard filters to be more intuitive

We’ve made the Dashboard filter experience smarter and more intuitive.

• Separate Filters: Dashboard and Quantify/Feed filters now have their own space. Manage them more easily and never mix them up again.
• Save Your Way: When saving from a Quantify/Feed with dashboard filters in place, you decide—save them or not. Your call.
• No More Duplicates: Dashboard filters won’t get duplicated when updating Quantify/Feed. One set of filters is all you need.

Shipped Dynamic Custom Prompts

We’ve leveled up your feedback analysis with Dynamic Custom Prompts that know what you need—without you having to ask.

Let's use the example above. Say you're digging into something like Audio issues, our smart Custom Prompts appear right when you click into the modal, giving you a head start on analysis.

In this Audio keyword example you'll see prompts like:

• Analyze user challenges with Audio: Break down key patterns in feedback and group them into recurring themes.
• Summarize negative feedback: Quickly highlight common complaints like connection drops and missing audio.
• Generate actionable recommendations: Get smart suggestions on how to tackle the issues users are facing.

These prompts help you dive straight into problem-solving without missing a beat, making feedback analysis smoother and more efficient.

Unified Fields on feedback records

We’ve cleaned up your view of feedback records by showing Unified Metadata Fields (when you hide the original fields). No more confusion—just clear, merged feedback.

Rolled out the Google My Business Integration

Effortlessly unlock powerful insights from your Google My Business reviews. Enterpret's integration automatically translates reviews into English and applies advanced machine learning to detect key themes and topics. Dive deeper into your feedback by combining taxonomy-based analysis with product usage stats, customer demographics, and more. Stay ahead with real-time alerts on sudden review spikes, and make data-driven decisions to boost your business' rating and solve customer pain points.

Features:

• Seamless one-click integration
• Enriched reviews with Enterpret's highly accurate taxonomy
• Supports 70+ languages
• Analyze and visualize reviews by rating, user demographics, and trends

Expanded User Roles to provide greater control

Enterpret Admins are able to customize default user roles: Admins, Editors, Members, and Viewers for greater control. Here’s a quick breakdown:

• Admins: Full access! Admins can not only edit but also control the data flowing into Enterpret and manage user access.
• Editors: Control the insights game. Editors own the Taxonomy and metadata management to streamline insight creation. They don’t handle users or data.
• Members: Insight consumers who can create their own artifacts and subscribe to reports but don’t have control over the Taxonomy or metadata.
• Viewers: Read-only access. They can view and consume reports, but no artifact creation here.