Enterpret
Product Updates

SAML Single Sign-On (SSO) for Seamless and Secure Sign-In

Users can now log in to Enterpret via SAML SSO, enabling secure and hassle-free authentication. SAML (Security Assertion Markup Language) is a trusted enterprise-grade protocol, widely adopted for centralized and secure access management.

Performance Boosts: Hyde Latency & Wisdom Queries

Feedback Collection Optimizations

We’ve enhanced the performance of feedback collection for smaller data sets, delivering faster and more accurate results.

Key Improvements:

• Streamlined Retrieval: Simplified feedback data retrieval by eliminating redundant steps.
• Better Query Accuracy: Ensures all records in the set are effectively utilized, optimizing results.

Results:

• Overall Time Reduction:
  • Old Average: ~50.03 seconds
  • New Average: ~28.85 seconds (42.3% improvement)
• Feedback Collector Time Reduction:
  • Old Average: ~20.86 seconds
  • New Average: ~3.92 seconds (81.2% improvement)

Hyde Latency Optimization

We’ve made Hyde faster, improving summary collection to enhance the user experience and reduce wait times. By implementing streaming summaries and parallel record retrieval, we’ve achieved significant latency reductions for the Similar Summary Collector:

• P50 Latency: Reduced by 4.5% (11.10s → 10.55s)
• P90 Latency: Reduced by 24.5% (18.79s → 14.26s)
• P99 Latency: Reduced by 28.3% (19.89s → 14.26s)

Fine-Tuned Filter Extractor

Our filter extractor model has been fine-tuned using refined production data. Here’s what makes it stand out:

1. Blazing Speed

• Latency reduced from 6.3 seconds (p50) to an impressive 1.2 seconds (p50) by removing unnecessary reasoning generation.

2. Improved Filter Quality

• Sharper Accuracy: Cleaner, more relevant filters now perform at or above current production standards.
• Smarter Metadata Matching: Reduces noise by avoiding naive text-matching for metadata filters.
• Higher Precision in Reason Filtering: Minimizes irrelevant filter selections, ensuring precise insights.
• Enhanced Recall: Captures more relevant reasons for filter creation.

3. Consistent Error Messaging

• Delivers uniform error messages when context is insufficient, keeping workflows smooth and predictable.

Launched Sprig Integration to surface deeper insights

Survey responses just got smarter. The Enterpret and Sprig integration takes your surveys to the next level by transforming feedback into actionable insights.You can now seamlessly ingest survey feedback from Sprig directly into Enterpret, eliminating manual work and keeping insights centralized.

Learn how to get started Help Center article.

Enhanced: Twitter Record Metadata

Find what (or who) you’re looking for.
Tweets ingested into Enterpret now display mentioned handles, making it easier to search for tweets tied to specific users.View @usernames directly in tweet

Added metric widgets for Dashboards for insights at a glance

You can now plot aggregate values as Metrics and add them to dashboards for instant visibility into your key data points.

Released: Feedback Widget for Dashboards

Feedback, front and center.
Add a dedicated Feedback widget to your dashboards, putting customer insights where you need them most.

Optimized Feedback Summaries

Say goodbye to waiting. We’ve turbocharged the loading time for Feedback Summary views, so you can get to your insights faster than ever.

Even easier prompting with Wisdom Follow-Ups

Wisdom Follow-Ups now accompany any response, making it ridiculously easy to ask follow-up questions that actually matter. No guesswork, no wasted time—just the insights you need, faster.

Introducing DSAT (Customer Dissatisfaction Score)

We’re thrilled to announce that DSAT tracking is now live on the platform!

What’s DSAT?
DSAT complements our CSAT metrics by specifically focusing on customer dissatisfaction patterns. It’s your new go-to tool for identifying pain points and prioritizing improvements that truly move the needle.

• Gain a holistic view of customer satisfaction metrics.
• Pinpoint areas for improvement with laser focus.
• Leverage enhanced reporting tools tailored for CX teams.
• Unearth deeper insights into negative feedback patterns for proactive problem-solving.

Why This Matters:
DSAT provides a nuanced view of customer experiences. It empowers teams to address concerns proactively, making a tangible difference where it counts the most.

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Enterpret + Gainsight: Turn Feedback into Actionable Insights

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Customer success data is only as valuable as the insights you can extract. With this integration, Enterpret becomes your single source of truth, combining the what of Gainsight data with the why of customer feedback. Our new Gainsight integration, designed to bring customer success data into Enterpret for richer, more actionable insights.

What’s New?

With this integration, you can:

• Unify your data: Sync customer health scores, success plans, and account data from Gainsight directly into Enterpret.
• Deepen your analysis: Enrich your feedback insights with context from Gainsight, unlocking new patterns and trends.
• Spot risks and opportunities faster: Identify gaps in customer experience by connecting feedback sentiment to account health metrics.
• Empower smarter strategies: Equip your teams with the full picture of customer insights for improved decision-making.

Ready to Get Started? Learn how to set it up here: Gainsight Integration Setup

What's new with Wisdom

We’re constantly improving Wisdom to make it your go-to tool for actionable customer insights. Here’s what we’ve shipped:

⚡ Speed

• Speed Boost: Insights delivered at lightning speed for quicker actions.
• More Reliable: 95% success rate, with minimal low-severity failures.
• Improved Understanding: Tackles diverse topics—from NPS to customer health—with greater accuracy.
• Sharper with Ambiguity: Resolves tricky queries like “abuses,” “feedback,” or “rating” with ease.
• Better Follow-Ups: Seamlessly handles follow-up questions, outperforming GPT-4.

🎯 Sharper responses (Thanks to user feedback!)

• Focused Insights: No fluff—just clear, concise answers.
• Richer Details: Specific, actionable claims replace generic statements.
• Better Adaptability: Multilingual support, tailored formats, and flexible structures to meet your needs.

New!  SCIM Support for Effortless User Management

We’re thrilled to announce SCIM integration, making user management easier than ever for our enterprise customers! With SCIM, you can now manage user identities and permissions directly through Okta—keeping everything in sync without the usual hassle.

What this means for you:

• Seamless Provisioning: Add, update, or deactivate users in real time, directly in Okta.
• Enhanced Security & Control: Manage access at scale with enterprise-level precision.

Enjoy a more streamlined, secure experience with SCIM. Say goodbye to manual updates and hello to simplified, automated user management!

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Stay on top of every change with Taxonomy Inspectability‍

Managing edits used to feel like a guessing game—especially when multiple users were involved. With Taxonomy Edit History, you can now track every update to Keywords and Reasons, see who made what change, and keep collaboration crystal-clear. No more hunting down who did what or when—everything’s in one easy-to-review place.

When everyone’s on the same page, things just run smoother. Now, with full visibility into Taxonomy Edit History, your team can work together better, reduce confusion, and keep things moving without a hitch.

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