Even easier prompting with Wisdom Follow-Ups

Wisdom Follow-Ups now accompany any response, making it ridiculously easy to ask follow-up questions that actually matter. No guesswork, no wasted time—just the insights you need, faster.

Introducing DSAT (Customer Dissatisfaction Score)

We’re thrilled to announce that DSAT tracking is now live on the platform!

What’s DSAT?
DSAT complements our CSAT metrics by specifically focusing on customer dissatisfaction patterns. It’s your new go-to tool for identifying pain points and prioritizing improvements that truly move the needle.

• Gain a holistic view of customer satisfaction metrics.
• Pinpoint areas for improvement with laser focus.
• Leverage enhanced reporting tools tailored for CX teams.
• Unearth deeper insights into negative feedback patterns for proactive problem-solving.

Why This Matters:
DSAT provides a nuanced view of customer experiences. It empowers teams to address concerns proactively, making a tangible difference where it counts the most.

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