Instagram and Enterpret:  Analyze Instagram comments alongside all your other feedback channels

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Instagram comments are more than chatter—they're raw, unfiltered customer insights. With Enterpret’s Instagram Integration, you can analyze every comment and nested reply alongside feedback from other channels, giving you a full view of what customers are really saying.

Why integrate Instagram with Enterpret?

Instagram has become a go-to channel for launching products, building community, and offering support. But without structured insights, those comments stay buried in threads and DMs. Enterpret helps you:

• Ingest and analyze comments from your brand’s Instagram posts—both organic and paid
• Monitor conversations in real time to identify trends and understand sentiment
• Unify Instagram insights with feedback from every other channel
• Access full visibility into every interaction, including nested replies
• Work with aggregated data for smarter, deeper analysis across teams

Whether you're launching a new feature, collaborating with influencers, or monitoring support issues, this integration ensures you never miss a beat.

How the Instagram <> Enterpret Integration works

Connect your Instagram Business Account through your linked Facebook Page to begin ingesting comments. Enterpret regularly refreshes data to keep insights current—no copy-pasting required.

Instagram <> Enterpret Integration use cases you’ll love

Enterpret helps you go beyond surface-level engagement metrics. Here are just a few reports you can build:

• Product Launch Sentiment: How did people react to your latest launch on Instagram?
• Cross-Channel Comparison: See how Instagram feedback stacks up against Reddit, Twitter, and more.
• Campaign Performance: Track sentiment trends across marketing campaigns.
• Pre-Purchase Questions: Find the top concerns customers have before they buy.
• Competitor Mentions: See how often and how favorably competitors are referenced.
• Feature Requests: Collect suggestions straight from the comments section.
• Influencer Impact: Go beyond likes—measure real sentiment from influencer collabs.
• Support Issue Detection: Catch support-related comments early, before they escalate.

What you’ll need to get started with the Instagram <> Enterpret Integration

Before you get started, make sure you have:

• An Instagram Business Account (personal accounts aren’t supported)
• A Facebook Page linked to that Instagram account
• Admin access to both the Instagram and Facebook accounts

Getting the Instagram <> Enterpret Integration set up

1. Navigate to Integrations in Enterpret
2. Click + New Integration
3. Search for Instagram and select Feedback Integration
4. Log into Facebook and select the appropriate Pages and Instagram accounts
5. Grant permissions to Enterpret
6. Add the Instagram handles you’d like to monitor

That’s it—you’ll start seeing Instagram comments inside Enterpret within minutes.

Need help connecting Instagram to your Facebook Page?

What metadata is included in the Instagram <> Enterpret Integration?

The Instagram integration captures detailed metadata so you can slice and dice your analysis however you like. Here’s what’s available:

• Comment timestamp
• Instagram post link
• Parent comment and post details (including type, caption, author)
• Unique identifiers for each comment and media post
• Content type (e.g., COMMENT or FEED)