Announcing Enterpret’s $20.8M Series A to build the future of customer intelligence

Varun Sharma

Co-founder, CEO

December 4, 2024

When Arnav and I started Enterpret in 2020, we had a bold vision: to help every company unlock the power of its most valuable dataset—customer feedback.

Today, we’re thrilled to announce the next chapter in that journey: Enterpret has raised $20.8 million in Series A funding, led by Rayfe Gaspar-Asaoka at Canaan Partners, with participation from Kleiner Perkins, Peak XV Partners, Wing Ventures, Recall Capital, and an incredible group of angel investors.

This milestone is a celebration of our team of Entropies and the incredible product and CX leaders who have partnered with us. It’s also a moment to reflect on why we’re building Enterpret and why the future of customer-centricity has never been brighter.

‍Why Customer Feedback Matters ‍

CUSTOMERS. Oh, what a special thing they are.

They trust you to solve a problem that matters to them. They root for you to succeed. They share their challenges and aspirations so you can improve, and when things work, they become your biggest advocates. But here’s the hard truth: many companies struggle to tap into this goldmine of insights. Teams are overwhelmed with unstructured feedback—support tickets, sales calls, surveys, social media comments—spread across silos. As a result, opportunities are missed, and problems grow before they’re resolved.

Enter Enterpret.

We believe the Voice of the Customer matters. It’s not just data—it’s direction. That’s why we’re building the Operating System for Customer Centricity.

What Makes Enterpret Different‍

At the heart of Enterpret is our Customer Knowledge Graph—a proprietary AI technology designed to transform massive amounts of feedback into real-time, actionable insights. Here’s what sets us apart:

Transparency and Inspectability: Our insights are explainable. No black boxes, no guesswork—just clarity teams can trust.
Universal Value: We break down silos, making feedback accessible and actionable for every team, from Product to CX to Revenue.
Collaboration-First: Unified feedback fosters alignment and ensures teams move together toward what customers need most. This is AI done differently. It’s not about replacing teams; it’s about empowering them to work smarter, faster, and with a shared purpose.

‍The Next Chapter: Insights to Action‍

This funding is about scaling our mission. We’ve spent the last four years helping teams unlock customer feedback, and now, we’re doubling down. Our platform already helps product and CX teams close the feedback loop faster and integrate insights into their daily workflows. The next step? Actionable AI.

Imagine:

Catching bugs and anomalies before they become crises.
Automatically closing the loop with customers to drive loyalty.
Seamlessly integrating insights into the tools your team already loves.

This is where we’re headed—AI that doesn’t just tell you what to do, but helps you do it.

Gratitude and growth‍

This milestone wouldn’t have been possible without our customers. Thank you for believing in an early-stage startup and pushing us to continuously raise the bar.

To Canva, Notion, Loom, Monday.com, Strava, Descript, Linear, Vimeo, and many others: you are the reason we exist.

To our team of Entropies: your grit, optimism, and customer obsession are our superpowers. Early-stage startups are a rollercoaster—sometimes it feels like 4 weeks, and sometimes 4 decades—but through it all, you’ve made Enterpret what it is today.

To our new partners: we’re thrilled to welcome Rayfe Gaspar-Asaoka to our board and some incredible new angel investors, including Lauryn Motamedi from Notion, Elena Verna from Dropbox, Nan Yu from Linear, Andrew Berman from Zapier, and Adena Nadler from The Browser Company. Your belief in our vision means the world to us.

Looking Ahead

To our future customers and teammates: we are ready for you. We are building a future where every interaction with your customers drives alignment, innovation, and impact. Namaste, and welcome to Enterpret! ‍

Read all about the coverage in TechCrunch!

We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The Enterpret team ensured a smooth onboarding experience, even increasing data ingestion cadence to provide real-time alerts. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.

Nir Ben Ari

Director, Customer Support, Vimeo

Wisdom saves me hours every week. With 'Summarize with Wisdom,' I can condense feedback with a single click, replacing the tedious process of reading through hundreds of tickets. It’s life-changing!

Jil McKinney

Director of Customer Support, Descript

Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.

Mike McNasby

User Research Lead, Descript

We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.

Anna Esrov

Vice President of Customer Experience & Loyalty

Enterpret allowed us to listen to specific issues and come closer to our Members - prioritizing feedback which needed immediate attention, when it came to monitoring reception of new releases: Enterpret picked up insights for new updates and became the eyes of whether new systems and functionality were working well or not.

Louise Sellars

Analyst, Customer Insights

Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.

Dina Mohammad-Laity

VP of Data

The big win-win is our VoC program enabled us to leverage our engineering resources to ship significantly awesome and valuable features while minimizing bug fixes and" keep the lights on" work. Magnifying and focusing on the 20% that causes the impact is like finding the needle in a haystack, especially when you have issues coming from all over the place

Abishek Viswanathan

CPO, Apollo.io

Since launching our Voice of Customer program six months ago, our team has dropped our human inquiry rate by over 40%, improved customer satisfaction, and enabled our team to allocate resources to building features that increase LTV and revenue.

Abishek Viswanathan

CPO, Apollo.io

Enterpret's Gong Integration is a game changer on so many levels. The automated labeling of feedback saves dozens of hours per week. This is essential in creating a customer feedback database for analytics.

Michael Bartimer

Revenue Operations Lead

Enterpret has made it so much easier to understand our customer feedback. Every month I put together a Voice of Customer report on feedback trends. Before Enterpret it would take me two weeks - with Enterpret I can get it done in 3 days.

Maya Bakir

Product Operations, Notion

The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.

Larisa Sheckler

COO, Samsung Food

Enterpret makes it easy to understand and prioritize the most important feedback themes. Having data organized in one place, make it easy to dig into the associated feedback to deeply understand the voice of customer so we can delight users, solve issues, and deliver on the most important requests.

Lauren Cunningham

Head of Support and Ops

With Enterpret powering Voice of Customer we're democratizing feedback and making it accessible for everyone across product, customer success, marketing, and leadership to provide evidence and add credibility to their strategies and roadmaps.

Michael Nguyen

Head of Research Ops and Insights, Figma

Boll & Branch takes pride in being a data driven company and Enterpret is helping us unlock an entirely new source of data. Enterpret quantifies our qualitative data while still keeping customer voice just a click away, adding valuable context and helping us get a more complete view of our customers.

Matheson Kuo

Senior Product Analyst, Boll & Branch

Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction

Nathan Yoon

Business Operations, Apollo.io

Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?

Emma Auscher

Global VP of Customer Experience, Notion

The advantage of Enterpret is that we’re not relying entirely on human categorization. Enterpret is like a second brain that is looking out for themes and trends that I might not be thinking about.

Misty Smith

Head of Product Operations, Notion

As a PM, I want to prioritize work that benefits as many of our customers as possible. It can be too easy to prioritize based on the loudest customer or the flavor of the moment. Because Enterpret is able to compress information across all of our qualitative feedback sources, I can make decisions that are more likely to result in positive outcomes for the customer and our business.

Duncan Stewart

Product Manager

We use Enterpret for our VoC & Root Cause Elimination Program. It's helping us solve the issues of aggregating disparate sources of feedback (often tens of thousands per month) and distilling it into specific reasons, with trends, so we can see if our product fixes are delivering impact.