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Introducing Wisdom: Your AI Copilot for Customer Insights
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April 3, 2024
At Enterpret, our mission is to democratize access to the voice of the customer and help companies build better relationships with their customers. We believe that better relationships lead to happier customers and more revenue. Over the past 3 years, we've solved numerous pain points that make it difficult to learn from and act on the feedback your customers share across channels like support, sales calls, online reviews, and more.
Today, we're excited to launch Wisdom - your AI-powered copilot that delivers deep customer insights in a simple, intuitive chat interface. With Wisdom, anyone on your team can quickly get answers to key questions about your customers without the technical complexity of a business analytics tool.
Harness the Power of Customer Feedback with Wisdom
Think of Wisdom as your partner in crime, helping you shape your product with the power of feedback. Using Wisdom is easy—just ask a question in natural language and instantly tap into your customers' collective wisdom. In seconds, Wisdom can help with:
- Feedback Analysis: Understand and summarize customer feedback for distinct product areas and features.
- Metric Investigation: Analyze why key metrics are dropping and what customers are saying.
- Comparative Insights: Compare feedback over different periods of time or customer segments.
- Content Generation: Draft PRDs, reports, Slack messages and more based on relevant customer insights.
- Research and Validation: Do research for new features and validate hypotheses against real customer feedback.
Wisdom maintains a detailed understanding of all your customer feedback as you launch new capabilities, fix issues, and grow your user base. Any claims or insights from Wisdom are backed by actual customer quotes for transparency and trust.
Supercharge Your Entire Team with Customer Insights
With an intuitive chat-based experience, Wisdom makes customer insights accessible to everyone at your company, not just trained analysts or those who know where to look.
- Quickly dive deep on any topic with natural language queries and follow-ups
- Easily share sessions, so teammates can build on each other's work
- Unlock new workflows like summarizing 100s of sales calls, brainstorming solutions, and more
The Future of Customer-Centric Product Development
Wisdom is just the beginning. We have an exciting roadmap to make Wisdom an even more powerful co-pilot for customer-centric teams:
- Custom query suggestions and preset collections tailored to each user's role
- Integration with collaboration tools like Slack to bring insights into your workflow
- More ways to curate, share, and act on the most impactful customer feedback
Wisdom represents an important step in our journey to help companies build better products and relationships by deeply understanding their customers. We can't wait to see what you'll build with Wisdom on your side.
Ready to harness the power of your customer's voice? Get in touch to see how Wisdom can transform how your team leverages customer feedback to build world-class products and experiences.
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We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The Enterpret team ensured a smooth onboarding experience, even increasing data ingestion cadence to provide real-time alerts. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.
Nir Ben Ari
Director, Customer Support, Vimeo
Wisdom saves me hours every week. With 'Summarize with Wisdom,' I can condense feedback with a single click, replacing the tedious process of reading through hundreds of tickets. It’s life-changing!
Jil McKinney
Director of Customer Support, Descript
Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.
Mike McNasby
User Research Lead, Descript
We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.
Anna Esrov
Vice President of Customer Experience & Loyalty
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Enterpret allowed us to listen to specific issues and come closer to our Members - prioritizing feedback which needed immediate attention, when it came to monitoring reception of new releases: Enterpret picked up insights for new updates and became the eyes of whether new systems and functionality were working well or not.
Louise Sellars
Analyst, Customer Insights
Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.
Dina Mohammad-Laity
VP of Data
The big win-win is our VoC program enabled us to leverage our engineering resources to ship significantly awesome and valuable features while minimizing bug fixes and" keep the lights on" work. Magnifying and focusing on the 20% that causes the impact is like finding the needle in a haystack, especially when you have issues coming from all over the place
Abishek Viswanathan
CPO, Apollo.io
Since launching our Voice of Customer program six months ago, our team has dropped our human inquiry rate by over 40%, improved customer satisfaction, and enabled our team to allocate resources to building features that increase LTV and revenue.
Abishek Viswanathan
CPO, Apollo.io
Enterpret's Gong Integration is a game changer on so many levels. The automated labeling of feedback saves dozens of hours per week. This is essential in creating a customer feedback database for analytics.
Michael Bartimer
Revenue Operations Lead
Enterpret has made it so much easier to understand our customer feedback. Every month I put together a Voice of Customer report on feedback trends. Before Enterpret it would take me two weeks - with Enterpret I can get it done in 3 days.
Maya Bakir
Product Operations, Notion
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The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
Larisa Sheckler
COO, Samsung Food
Enterpret makes it easy to understand and prioritize the most important feedback themes. Having data organized in one place, make it easy to dig into the associated feedback to deeply understand the voice of customer so we can delight users, solve issues, and deliver on the most important requests.
Lauren Cunningham
Head of Support and Ops
With Enterpret powering Voice of Customer we're democratizing feedback and making it accessible for everyone across product, customer success, marketing, and leadership to provide evidence and add credibility to their strategies and roadmaps.
Michael Nguyen
Head of Research Ops and Insights, Figma
Boll & Branch takes pride in being a data driven company and Enterpret is helping us unlock an entirely new source of data. Enterpret quantifies our qualitative data while still keeping customer voice just a click away, adding valuable context and helping us get a more complete view of our customers.
Matheson Kuo
Senior Product Analyst, Boll & Branch
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
Nathan Yoon
Business Operations, Apollo.io
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
Emma Auscher
Global VP of Customer Experience, Notion
The advantage of Enterpret is that we’re not relying entirely on human categorization. Enterpret is like a second brain that is looking out for themes and trends that I might not be thinking about.
Misty Smith
Head of Product Operations, Notion
As a PM, I want to prioritize work that benefits as many of our customers as possible. It can be too easy to prioritize based on the loudest customer or the flavor of the moment. Because Enterpret is able to compress information across all of our qualitative feedback sources, I can make decisions that are more likely to result in positive outcomes for the customer and our business.
Duncan Stewart
Product Manager
We use Enterpret for our VoC & Root Cause Elimination Program. It's helping us solve the issues of aggregating disparate sources of feedback (often tens of thousands per month) and distilling it into specific reasons, with trends, so we can see if our product fixes are delivering impact.
Nathan Yoon
Business Operations, Apollo.io
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