At Enterpret, we believe the voice of the customer is the driving force behind all product development, and no customer pain should ever go unnoticed.

Their voice drives all product development, and their pain should never go unheard. That's why we're all about building tools to help you turn their feedback into something amazing.

We've got some exciting new capabilities for product builders, and we can't wait for you to check them out. So, come on in and see what we've been up to.

Please dive in and share your feedback.

Team Enterpret

New Quantify Experience: Unlock insights from User Feedback in a Flash

Quantify enables you to create reports and investigate user feedback. We have made the experience of generating insights and consuming them more streamlined and user-friendly.

Here's how

Composing and Filtering Queries

• Compose queries faster by choosing and filtering by taxonomy, common filters, your sources or metadata.
• You can then choose the duration and generate the analysis by count or percentage.

Improved Visual Analysis

• The new analysis is easy to consume and present. In addition, we have made it easier to interpret user insights by order of priority.
• Now, our graphs display data points by top mentions. This way, you can quickly see what matters the most and make informed decisions. So say goodbye to cluttered charts and hello to a more streamlined analysis process.
• No more frustration when it comes to navigating your data! You can effortlessly switch between graph views and add those critical data points from the table view to make your analysis even more robust.

New Dashboard Experience: Track & Solve Customer Problems as a Team

Dashboards help you stay on top of all feedback records or quantify and compare analysis by contextualizing it. We have made it a breeze to navigate and collaborate on top of them.

Here's how

Build Dashboards Easily

• Creating dashboards on Enterpret just got a whole lot faster. You can add an existing analysis or create a new one right from the dashboard—no more jumping from one place to another. You can have a shiny new dashboard up and running with just a few clicks.

Improved Collaboration

• You can now invite your team and enable them to add new analyses or edit the existing ones on your dashboard.
• Request access if you want to collaborate with a teammate on a dashboard they have created.

Keyword Summaries

Listening to a mountain of customer calls can be overwhelming, but don't worry; we've got you covered. Our new feature will revolutionize how you consume calls and derive insights. No more feeling bogged down by an ever-growing number of recordings.

Keyword Summaries

• With Keyword Summaries, you can now get a quick overview of your Gong calls based on tracked keywords. This feature generates brief summaries of your calls for every tracked keyword in the conversation, so you can easily grasp the main points of interest without listening to the entire call.

Summaries on Slack

• We understand that our users are always on the go, so we have made it easier to stay on top of things. You can now subscribe to relevant tracked keywords and receive keyword summaries from Gong calls directly on a Slack channel.

Improvements and Enhancements

• Enter to Search: The main search screen allows you to access customer feedback insights quickly. Simply enter your search terms and hit enter to run the search.
• Editing Predictions: Tidy up your feedback records by adding specific reasons to relevant feedback records and removing any wrongly predicted keywords. No mess, all organization. Let's streamline your feedback process!
• Model Improvements: We have made step functions improvements in our model that will bump up the reason prediction precision by 10% and recall ranging by 10% to 20% absolute.
• Enhanced Taxonomy: The taxonomy page has been redesigned to enhance your ability to analyze keywords and reasons. This new design allows you to access relevant user feedback from the taxonomy page easily.
• SSO: Enterpret now supports Single Sign-On for a more convenient login experience. Use your corporate credentials to access Enterpret, and rest assured that security is our top priority as we use OpenID Connect for SSO.

So, there you have it, folks! A round-up of all the new and improved features we've added to Enterpret.

From the upgraded Quantify Experience to the new Dashboard Experience and from the Keyword Summaries to the various improvements and enhancements, we've got everything covered to make your customer feedback experience smoother and more effective.

You are the most important stakeholder in our decisions. So, what are you waiting for? Give these new tools a try, and let us know how you like them. We're all ears!

Our new feature is all about finding your way to your customer's voice faster and more efficiently.

Spotlight Search helps you navigate over to the feedback you are looking for in seconds. It is designed for relevance and reduces the time and effort to reach your customer's voice when it's most needed.

How does it work?

You can now search through customer feedback from Enterpret's main search screen.

Simply enter your search terms and hit enter to run the search.

Listening to an ever-growing number of customer calls to derive helpful insights gets overwhelming.

Introducing Keyword Summaries, a feature designed to completely revolutionize the way you consume calls to derive insights.

How does it work?

This feature generates brief summaries of your Gong-recorded customer feedback calls based on keywords that you track on Enterpret. This allows you to quickly grasp the main points of interest of a call without having to listen to it in its entirety.

If you're on the go or simply don't have time to listen to a call, Keyword Summaries can be sent directly to you on Slack. This makes it easier than ever to stay on top of the information you need to excel.

Hello Enterpret users! We are excited to announce that we now support Single Sign-On (SSO) for logging in to your Enterpret account.

This means you can use your existing corporate credentials to access your Enterpret account, eliminating the need to remember multiple login credentials. We hope this will make it even more convenient for you to sign in to Enterpret and collaborate with your teammates. Security is of utmost importance at Enterpret, and our SSO is built upon OpenID Connect to ensure that we adhere to the highest industry standards.

You can read more about setting up SSO on the Enterpret help center.

We hope you enjoy this new feature, and as always, if you have any questions or feedback, please do reach out to us!

We wanted to end the year with a bang, so we did. This update covers all that we launched and improved in December.

SOC 2 Type II Compliance

We're excited to announce that Enterpret has achieved SOC-2 Type II compliance! This means that we've undergone a thorough, independent audit of our systems and processes to ensure that we are following best practices in security, availability, and confidentiality. Learn more here.

Enterpret <> Gong Integration

We publically launched our Gong integration, which ingests Gong calls continuously and discovers insights into it. Enterpret automatically ingests, summarises, and tags the Gong calls - and makes it analyzable for product teams. Learn more here.

Subscribe to feedback

Want actionable customer feedback delivered to the right team at the right team? Connect a saved search with a slack channel, and have feedback delivered right in slack for continued awareness. Learn more here.

Make Corrections on Predictions

Enterpret has added the ability for users to edit and correct incorrectly predicted reasons and sentiment, which will improve the accuracy of predictions for their specific instance of the platform. Learn more here.

Tweets as threads

A new update for our Twitter feedback records shows the entire thread leading to the tweet. This helps provide more context and makes it easier for users to follow conversations on the platform. In the near future, we plan to leverage this additional context to improve our predictions on tweets, so stay tuned for more updates! Learn more here.

That's not all

• In-product help: New contextual in-product help (?) present at all key screens. You can always find all help documentation at helpcenter.enterpret.com.
• Easy-to-use source names: We made it easier to analyze customer feedback from data sources such as Snowflake tables, custom CSV file uploads, and Salesforce objects by making the source name more meaningful. This allows users to distinguish between different integrations, making analysis easier. Learn more here.
• Raw feedback download: New capability in Send Feedback, which allows users to include feedback content when exporting feedback from an analysis. This feature can also be found on the Search page. Learn more here.

We hope you've enjoyed these updates, and we can't wait to show you what we have in store for the coming month, like new dashboards and quantify. We value your feedback and would love your thoughts on our work. Please don't hesitate to reach out and let us know how we can continue to improve and deliver the best experience for you. Thank you for your continued support of Enterpret!

You might occasionally encounter customer feedback with an incorrectly predicted Reason, or user sentiment due to the probabilistic nature of machine learning. We are happy to announce that you can now directly edit predictions and make corrections, and your edits will improve the accuracy of predictions across your Enterpret instance.

Moreover, our models would learn from your corrections to avoid similar mistakes in the future, and improve predictions on other records.

Looking forward to your thoughts and comments!