Enterpret
Product Updates

There are some data sources where the structure of customer feedback and associated metadata can differ greatly from integration to integration. Such as Snowflake tables, custom CSV File Uploads, and Salesforce objects.

We're excited to announce that we've made analysis of feedback from such sources easier by making the source name more meaningful. For example, if you integrate a Snowflake table named "Churned Users", records from this integration will show up in your analyses under the source SNOWFLAKE Churned Users, allowing you to easily distinguish this integration from other integrated Snowflake data tables.

We hope that this will make analyzing customer feedback from these sources easier. Looking forward to your feedback and suggestions!

The new and more powerful Send Feedback feature allows you to optionally Include feedback content when exporting feedback from an analysis using a simple toggle.

NOTE: Reports containing raw feedback content might be significantly larger than ones without it.

What's more? The option to Send Feedback is now also available on the Search page!

As always, we love to hear what you think! Let us know how this enhancement might help you or what we can do to make it better.

Launching Subscribe which helps you funnel relevant feedback to the right slack channel with ease.

Your insights, analyses, and dashboards on Enterpret are much more powerful when shared with your teammates. We've made sharing insights and reports from Enterpret to Slack easier than ever before.

You can connect your Slack account to Enterpret in two easy clicks and that's it! You can subscribe channels to feedback and deliver insights from Enterpret to right where your team lives. We'll be following up with the ability to deliver subscribed feedback to emails soon.

Would love to hear your thoughts and comments. Let us know what you think!

We're excited to announce that Enterpret has achieved SOC-2 Type II compliance! This means that we've undergone a thorough, independent audit of our systems and processes to ensure that we are following best practices in security, availability, and confidentiality. We believe that this achievement demonstrates our commitment to security and data protection, and we're proud to reassure our users that their data is being handled with the utmost care and attention. Thank you for your trust in Enterpret, and we look forward to continuing to serve you with the highest levels of security and reliability.

What a month November was! We launched some significant features in November to improve the experience and capability of the platform.

Metadata Management

You've got lots of metadata coming in from different sources. It can be tough to keep track of everything and even tougher to make sense of everything. That's where Manage Metadata comes in. It's a single point of reference where you can view and manage all the metadata you receive. You can rename fields to make them more understandable, mark important fields to highlight them, and merge similar fields from different sources. With Manage Metadata, you'll be able to make sense of your metadata and make better decisions about your feedback. Learn more here.

⌘+K to find all your Saved Items

Welcome to Saved Items! Our new and improved Saved Items feature allows you to access your analyses from one central location. No more searching through different menus or tabs - simply press ⌘+K or click the “Saved Items” icon on the left navbar to find everything you need. Learn more here.

Save and Share Searches

You can now save your Searches and seamlessly share them with your team! Plus, you can make your Saved Searches discoverable making it easy for your teammates to find and build on your queries.

Insights are more powerful when shared, we hope that this change will make the journey of sharing insights with your teammates easier.

Survey Question Answering

At Enterpret, we know how crucial it is to identify and leverage customer wins AND losses. That's why we proudly present Filter By Question: an easy way to take a magnifying glass-level look into your survey feedback! Just select the question you'd like answered in our query builder - whereupon all relevant data will be revealed pronto!

Thread Feedback Card Improvements

We've completely revamped the feedback card system to make your interactions with Discourse, emails, and other thread-like sources more transparent – now you can easily see what message was used for predictions plus its context all in one glance! No more hunting around trying to piece it together.

We're all ears! Got any ideas or critiques that could help us knock our product out of the park? We appreciate your input, so please share – let's make this thing even better together.

We've completely overhauled the journey of retrieving analyses and made the experience more discoverable, intuitive, and powerful.

You can now press ⌘+K or click the "Saved Items" icon on the left navbar to find all quantify analyses, compare analyses, saved searches, and anomaly rules that have either been created by your or are discoverable in your organization.

You can read more about finding saved items on the Enterpret help center.

Looking forward to your feedback, let us know what you think!