Enterpret
Product Updates

While analyzing customer feedback is crucial to making the right decisions about your product, feedback in isolation, lacking context, can often lead to important insights getting lost in an ocean of data. So, here is a step towards giving our users more control over one of the most important parts of any unstructured data - the metadata.

Introducing “Manage Metadata”, a single point of reference to view and manage all the metadata you receive from various feedback sources. Now you can decide what metadata shows up on Enterpret, rename metadata fields to make it more understandable in your organization, mark fields as important to highlight them in the feedback card, and merge similar fields received from different sources to create a seamless analytics experience.

Whether you want to analyze feedback from a target user group or follow up with a customer on feedback provided, we believe clean and interpretable metadata makes life easier! You can find the help center documentation here.

And as always, we love feedback as much as you do. So once you are done managing your feedback, let us know if you have any for us!

Search: Find feedback, build awareness

Understanding customer feedback across all sources can be daunting, so we’ve made this easier than ever with Search.

Query across all your customer feedback for keywords and reasons, or perform a simple text search, and you’ll find feedback records along with informative charts for your query. We've also added recommendations based on trends in your customers' feedback and your interests.

Introducing the Top Navigation Bar

To further improve your analytics experience, we've moved all analysis tools to the

Explore tab on your sidebar. We've added a sticky top navigation bar to switch between Compare, Anomalies, Quantify (previously Thematic Analysis), and Search easily.

Curated Insights For you

We launched a capability where Enterpret delivers monthly insights, curated to your interests, straight to your email. You can add tracked keywords you care about as interests and Enterpret will send you a deep dive into your customers' voice for your chosen keywords. Tracking macro insights tailored to you has never been easier.

Enterpret <-> Snowflake

We launched our first data warehouse integration - Snowflake. Businesses of all sizes use Snowflake's platform to store and organize customer and operational data. With the launch of this integration, you can ingest customer feedback, along with user properties into Enterpret from Snowflake.

We love your feedback!

Search is your entry point to deeper, more powerful analyses. We would love to hear any thoughts, questions, or concerns that you have. The more feedback you provide, the faster the product improves!

We are excited to launch our first data warehouse integration - Snowflake. Businesses of all sizes use Snowflake's platform to store and organize customer and operational data. With the launch of this integration, you can ingest customer feedback, along with user properties into Enterpret. Enterpret would then create a feedback taxonomy and tag it on feedback.

How does the integration work? Well, it's quite simple. This integration allows you to securely connect a database in Snowflake. Once integrated, Enterpret ingests all historical data to get up to speed with Snowflake. As and when new data comes in - Enterpret ingests that in a complete fashion. Details on how to connect are present here.

Your success is highly attributed to your culture of engaging with and understanding your users' needs to build products. Do that easily with Enterpret.

We live in our email inbox. Today, we're happy to announce that Enterpret will now be delivering monthly insights, curated to your interests, straight to your email. You can add tracked keywords you care about as interests and Enterpret will send you a deep dive into your customers' voice for your chosen keywords. Tracking macro insights tailored to you has never been easier. Let us know what you think!

Hello, Enterpret Customers,

We’ve got a few product updates this month that we think you’ll definitely want to know about.

Our team has released four new features this month: CSV upload, Discord Integration, download feedback as CSV and compare aggregates.

• The CSV upload feature allows you to upload your customer data directly into Enterpret, making it easier than ever to get started with our platform.
• The Discord Integration feature allows you to connect your Discord account to Enterpret, so you how to leverage feedback from your community that provides valuable feedback.
• The download feedback as CSV feature allows you to download your customer feedback data directly into a CSV file, so you can easily analyze it in Excel or another data analysis tool.
• Finally, the compare aggregates feature allows you to compare the aggregated data from multiple customer feedback sources, so you can see how your customers' opinions have changed over time or change in opinion by customer segments.

We hope you enjoy these new features!

As always, please feel free to contact us if you have any questions or feedback.

Thank you,

The Enterpret Team

Now analyze rich feedback from a multitude of sources by simply uploading it to your Enterpret account in the popular CSV format. Power your analytics with a brand new source in three simple steps:

• Create a "CSV Upload" integration for the new source.
• Modify the CSV files exported from the source to follow a few basic guidelines
• Upload the files to the newly created integration on Enterpret

Effortlessly format, validate, and upload in a seamless manner. Upload customer feedback from app reviews and surveys along with any metadata you would like to slice and dice it on. Once the data is uploaded to our systems, sit back and relax while we work our magic to extract insights from it.