January 2026 Product Highlights

In January 2026, we focused on platform reliability, performance improvements, and expanding our integration ecosystem.

Taxonomy Editing & Management

• Edit Predictions on Individual Records: Users can now edit predictions at the individual record level, enabling more granular and accurate taxonomy predictions.
• Edit Mode for Taxonomy Page: We've introduced a dedicated edit mode for the taxonomy page. Miscellaneous and General keywords are now only visible in edit mode, streamlining the standard view for most users.
• Instant Feedback for Taxonomy Edits: Keywords now appear immediately after edits, rather than disappearing during processing. This eliminates confusion and improves trust in the editing process.

Wisdom AI

• Reliable User Quotes: A new post-processing step improves quote accuracy and attribution. Quotes now show exact wording with clear speaker attribution.
• Citations GA: Wisdom citations feature is now generally available, providing transparent source attribution for AI-generated insights.
• MCP Server Authentication: Easier setup across Claude, Cursor, and other tools withOAuth support and unified authentication flow. Learn more.
• Wisdom Rules: Users can now create rules that control how Wisdom behaves across all queries. Workspace Rules (only admins can create) apply organization-wide, while User Rules allow personal customization. Rules can specify behavior preferences, require clarifications, enforce formatting standards, and define company-specific terminology. Learn more.

Performance & Reliability

• Dashboard Performance: Implemented month-based table partitioning, reducing query times by 50% and memory usage by 66%. Dashboards that previously timed out now load faster and more reliable.
• Unified Fields Materialization: Optimized how unified fields are queried, improving dashboard load times on complex dashboards.
• Quantify Query Optimization: Improved Quantify load times by removing redundant count queries.

Platform Stability

• Redis Infrastructure: Isolated high-load clients to dedicated servers and added fail-open guardrails to prevent cache-related outages.
• Enrichment Optimization: Significant performance improvements to the enrichment pipeline, reducing processing lag.

Bug Fixes

• Fixed: "No Value" display bug in Quantify where empty fields showed incorrect labels
• Fixed: Double count query in Quantify causing redundant database calls
• Fixed: Feed page intermittent load failures
• Fixed: Wisdom functionality within Feeds view
• Fixed: Broken links in Wisdom responses
• Fixed: Co-occurring themes from Gong not reflecting in Quantify
• Fixed: Link generation issues during high sync lag periods

Thank you for your feedback and support as we continue to make Enterpret more powerful and delightful. Stay tuned for more updates in February!

Questions or feedback? Reach out to our team — we'd love to hear from you!

December 2025 Product Highlights

In December 2025, we focused on improving product quality and performance.

Taxonomy Editing & Management

• Automatic Saving of Edits: User edits are now automatically saved, persisting across sessions, tabs, and browsers. This enhancement ensures your draft edits are never lost, even if you log out or switch devices.
• Enhanced Locked State UX: When the taxonomy is locked (such as during backfill processes), the UI now clearly communicates the reason, reducing uncertainty and support queries.

User Permissions & Onboarding

• Default Role Changes: The default user profile is now set to Member instead of Editor. All existing Editors have been downgraded to Members, with admin permissions remaining unchanged.

Wisdom

• Wisdom Chats are now processed and persisted in the background: Chat requests now process in the background, even if you navigate away, close the tab, or lose connectivity. Responses are saved and waiting when you return — no more lost work from accidental refreshes or network issues.

Thank you for your feedback and support as we continue to make Enterpret more powerful and delightful. Stay tuned for more updates in January!

Questions or feedback? Reach out to our team — we'd love to hear from you!

November 2025

After the Enterpret 2.0 launch in October 2025, we invested in product quality and performance improvements in November 2025.

Quality Monitor Agent Improvements

We’ve significantly improved alert quality by reducing duplicate alerts from ~70% to less than 10%.

Escalation Shield Agent Improvements

We've significantly improved the reliability and intelligence of our Escalation Agent:

• Social Media Detection — Added relevance verification and calibrated scoring for public sources (Reddit, Twitter, App Store) to dramatically reduce false alarms
• Source-Aware Processing — The system now distinguishes between support conversations and public sources, applying appropriate detection logic for each
• Improved Threat Detection — For public sources, we now focus on credible escalation threats like executive contacts, media mentions, and regulatory complaints

Dashboard Performance Optimization

Resolved critical performance issues affecting large dashboards:

• Reduced memory usage by 70%
• Improved load times by 75%
• Fixed tab crashes for memory-intensive reports

User&Account Metadata Field Linking Stability

• Resolved multiple issues affecting link configuration and generation.

UI/UX Improvements

• Fixed outline button color inconsistencies
• Standardized sidepane padding to 8px base alignment
• Removed excess spacing between dashboard widget headers and content
• Added tooltips to Wisdom 2.0 action buttons
• Styled Delete menu items with error-red color for clarity

Integration Source Names & Logo Updates

• Updated "Twitter" to "X (formerly Twitter)" for clarity
• Refreshed logos for App Store, Play Store, and X
• Improved source discoverability in the UI

Questions or feedback? Reach out to our team — we'd love to hear from you!

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October 2025

We’ve rebuilt Enterpret to make it easier for teams to connect feedback, understand it in context, and take action.

Enterpret 2.0 introduces a new architecture built on the Customer Knowledge Graph, powering smarter taxonomy, faster insights, and new agentic capabilities.

Customer Knowledge Graph

The Customer Knowledge Graph is the foundation of Enterpret 2.0. It connects every piece of feedback to your products, users, accounts, and opportunities so insights are automatically grounded in context.

• Feedback is automatically linked to product, user, account and opportunity metadata for traceability.
• Creates relationships between feedback, features, customers, and opportunities, enabling questions like “What are enterprise customers saying about onboarding?”
• Retains source-specific fields such as Account ARR, User Plan Type, and opportunity stage, making them searchable and filterable.
• Uses semantic compression to turn long-form feedback (for example, sales calls or support threads) into concise, high-quality summaries while keeping raw text available.
• Supports uploading company knowledge such as product hierarchies, feature lists, or account data to enrich insights across Taxonomy, Wisdom, and Agents.

Adaptive Taxonomy

Adaptive Taxonomy is a living, five-tier structure that keeps feedback categorization accurate and aligned with how your business evolves. It organizes insights into clear, actionable layers.

• Five tiers: L1, L2, L3, Theme, and Subtheme for detailed analysis and reporting.
• Links Themes to features so positive and negative trends appear in the same view.
• Detects and merges overlapping topics, keeping taxonomy clean and up to date.
• Learns from your company’s data and language automatically, reducing manual tagging and drift.
• Updates continuously as products and customer terminology change.

Wisdom 2.0 (Beta)

Wisdom has been rebuilt with new AI models and deeper integration with the Customer Knowledge Graph. It delivers faster, more accurate analysis with richer reasoning.

• Rebuilt on modern model architecture for better performance and reliability, providing deep research quality answers in seconds.
• Supports multi-turn conversations and lets you choose which leading AI model to use.
• Integrates feedback, product, user, account, and opportunity metadata to make results more specific and relevant.
• Provides evidence-backed answers with citations linking to original feedback.

MCP Integration (Beta)

The new MCP integration allows teams to use Enterpret’s capabilities directly within AI and coding tools, reducing context switching.

• Connects Enterpret with Claude, Claude Code, Cursor, and ChatGPT (coming soon).
• Lets you query feedback, summarize insights, and analyze trends using natural language.
• Retrieves data from the Knowledge Graph so results include product, account, and customer context.
• Brings Customer Intelligence into daily workflows for product, data, and engineering teams.

AI Agents

AI Agents monitor feedback continuously and alert teams when important patterns or issues emerge. They help teams stay proactive, not reactive, by turning feedback monitoring into automated intelligence.

• Escalation Shield Agent automatically detects emotionally charged or high-risk feedback and notifies the appropriate teams in real time.
• Newsfeed Agent curates and delivers personalized summaries of top feedback trends, sentiment shifts, and emerging topics to teams via Slack or email.
• Both agents use the Customer Knowledge Graph and Adaptive Taxonomy to prioritize signals by impact and relevance.

Jira Integration (Beta)

The new Jira integration connects customer insights in Enterpret directly to product and engineering workflows. It bridges the gap between feedback and development.

• Link existing Jira issues to feedback records, teams, or subthemes within Enterpret.
• Automatically enrich Jira issues with metadata such as feedback count and related context.
• View linked Jira issues directly from any feedback item, with one click to open in Jira.
• Track customer feedback connections across Jira Software and Jira Service Management (cloud).
• Syncs updates between Enterpret and Jira, ensuring visibility from feedback to resolution.

Modern Interface

The Enterpret interface has been redesigned to make navigation faster and analysis easier.

• Simplified navigation and clearer layouts for browsing insights and feedback.
• Performance improvements for large datasets.
• Better visualization of feedback patterns and taxonomy changes.

Learn more about Enterpret 2.0 →

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📝 NEW! Instant Call Insights

Status: Available In-Platform - [click here to see your audio sources]

Instant Call Insights turns every recorded customer call into ready-to-use insight cards—so you don’t need to log into another platform to re-watch a meeting.

• Automatic Summary organizes the conversation by chapters and topics.
• Transcript search + jump-to-quote finds the exact moment you need in seconds.
• Copy or share snippets directly into docs, decks, or Slack.

Save hours of scrubbing and turn your calls into instant product, CX, and sales intel.

🧮 NEW! Data Enrichment features

Status: Available in-platform; reach out to your CSM or Admin for advanced setup

Data Enrichment is a set of customizable features that can automatically improve and transform your feedback data, to enable deeper, more powerful insights.

• AI-Powered Enrichment: track how customer emotion changes from first ticket to final resolution—allowing you to now pinpoint the channels, agents or topics that turn frustration into delight.
• Data Calculations: set up formulas to automatically quantify key metrics in-platform, e.g.:
  • Calculate total ticket resolution time (and even correlate it with Sentiment Shifts!)
  • Convert text ratings ("excellent," "good," "poor") into trackable numeric scores
  • Infer demographics from Reddit posts for cohort analysis
  • Auto-classify NPS feedback as promoters/passives/detractors
• Data Normalization: clean up data in-platform with custom, automatic rules, e.g.:
  • Standardize country codes across all sources
  • Convert timestamps to human-readable formats
  • Extract campaign data from URLs (UTM tags, session IDs, custom parameters)
• Unified Fields: map fragmented data across platforms—"User ID," "ID," "Author"—into one reliable source of truth.

☁️ NEW! Salesforce Service Cloud Integration

Status: Available in your Integrations tab

Now, you can connect Service Cloud standard and custom objects like Cases, Live Chat Transcripts, Email Messages, and Knowledge Articles to analyze alongside your other feedback sources. The integration includes:

• Smart field mapping with drag-and-drop selection and object relationship traversal
• Condition-based syncing (e.g., only closed cases)
• Real-time updates and historical backfill

Common Use Cases

• Product quality monitoring through case analysis
• Customer health tracking via support sentiment
• Support process optimization
• Knowledge base gap identification

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🚨 NEW! Quality Monitor Agent

Released: April 8, 2025

We've launched Quality Monitor Agent to help you catch and address product issues faster:

• New agent-based monitoring system for product quality issues
• Create and manage multiple agents for different feedback areas
• Configure agents to act on filtered feedback
• Gain more flexibility and control over monitoring insights

Quality Monitor helps bridge the gap between customer feedback and actionable insights, enabling faster response to emerging issues.

Dashboard Widgets now open 50% faster and on the same page

Released: April 2, 2025

• You can now view and edit Quantify/Feed directly within Dashboards
• Save time with fewer clicks and page loads

Improved search experience with guided navigation

Released: April 7, 2025

• Never miss the "Go" button again with our enhanced visual design
• Get feedback results only when you're ready for them after adding all your filters
• Makes the Query Builder more prominent and prevents users from missing the "Go" button

Smarter Wisdom Responses with Improved Accuracy

Released: April 14, 2025

• Wisdom answers are now crafted by smarter models
• Prevents picking up irrelevant data that could lead to incorrect or partially correct answers

In-Product Feedback

Released: April 22, 2025

• New feature allowing all users to share feedback with us directly within the product via the help icon

Usability Fixes

• Fixed missing hyperlinks in Wisdom response quotes when copied from Feed feature
• Updated CTA text from "Ask / Summarize Feed" to "Ask Wisdom" across the platform
• Added support for matching Enterpret theme with system theme preferences
• Streamlined onboarding by removing role-related questions
• Fixed horizontal padding for feedback widget on Dashboard page
• Improved icons in profile menu integration
• Enhanced loading screen copy during file validation

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