Enterpret
Product Updates

‍CSV Upload UX Improvements

‍We’ve shipped a few fast follows and improvements to the Enterpret CSV Importer.

1. While adding a dynamic field name using templated questions, we now resolve the value of the templated metadata field, to make it easier for users to add correct field names
2. We’ve added a notification after files are uploaded to set clear expectations for when the uploaded file will be available for analysis

Performance Blitz!

‍We continue to make significant improvements in performance on Dashboards and Quantify. Users will notice that performance across the product in querying aggregates is zippy and lightening fast as they have come to expect!

Synced Users and Accounts are here to help all teams connect their customer feedback to revenue using users and accounts data.

Synced Users and Accounts unlock a unique and powerful new way to analyze customer feedback by user and account data so your organization can make data-driven decisions that drive revenue and growth.

The feature currently works with Census and our native Webhook integrations for this release. We'll have Snowflake and Salesforce up next as a fast follow!

Read more on the blog to learn more about the power of Synced Users and Accounts and what’s next on the roadmap!

‍✨Streamlined Integrations Page

Users can now access individual Integration Pages and manage metadata directly on each page for a streamlined more intuitive experience. See gif for more information. P.S. can you spot the Easter🥚? Exciting announcement coming tomorrow 😉

Note: With this update we've phased out the separate Metadata Management page

⚡️ Feedback Card UX and Performance Improvements‍

We made a series of UX and performance Improvements to improve Feedback cards:

• Reorganized metadata section for better organization and viewability.
• Hover to see the complete value of a metadata field.
• Feedback records load significantly faster with Enterpret pre-fetching records while users browse feedback records

🔮 Better Predictions with Templated Dynamic Questions

‍Users can now add dynamic questions while uploading CSVs, or integrating through Census. Enabling Dynamic Question makes it easier for our ML models to understand the context in which feedback was shared, leading to more accurate feedback and predictions!

For instance, when collecting feedback from a survey about help center articles, the specific article topic varies. So, the question might be: "Did you find the article on creating dashboards helpful?" for one user, while it might be "Did you find the article on scheduling weekly reports helpful?", for another user.

To handle this, you can use a flexible format like: ​Did you find the article on {{ help-center topic }} helpful?
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To create such dynamic questions, just insert {{ metadata field's name }} into your question. In this example here, {{ help-center topic }} is a placeholder that adapts to different topics, provided that help-center topic is the name of available metadata field.

🌟 Vertically expand charts on Dashboards for clearer viewing

‍Dive deeper into your data with our latest feature - Vertical Expansion on Trend Charts! Now, simply drag a chart vertically, and watch it seamlessly expand to fill the available space. This intuitive interaction offers a clearer, more detailed view of your trends, making data analysis both easier and more effective.

🔄 Rename Durations on Quantify Charts for better context

‍Following the release of our filter renaming feature, we're excited to enable the ability to rename durations in Quantify charts. Tailor your charts to your needs and preferences, ensuring that every aspect of your data presentation makes sense for your team.

🔗 Identify co-occurrences with new icons on Dashboards and Quantify Charts

‍We're taking co-occurrence analysis to the next level! Co-occurring predictions are now prominently highlighted on Dashboard quantify charts with a new link icon. Plus, they're also integrated into Quantify charts. This expansion beyond Quantify tables means more comprehensive insights, right where you need them.

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Improved CSV Importer experience for more control over feedback in Enterpret

We've made a few enhancements to our CSV Importer to improve the experience when teams are uploading feedback and help optimize uploaded data for our models.

Here's what's new:

• Choose Feedback Date field (column which represents when the feedback was uploaded)
• Choose Feedback ID field (column which helps us uniquely identifying feedback)
• Remove or Edit column names
• Specifically select feedback fields and metadata fields.

Once a field is selected as the feedback field, we validate it against our system and possibly suggest a different alternative that can help our model create better Reasons and Tracked Keywords. Users can also open up sample feedback sidebar against that feedback field to feel how feedbacks would look like. Read our Help Center to learn how to use the CSV Importer.

Rename Compare Filters for better context and analysis on charts and dashboards

We shipped an usability update to make using Compare Filters more intuitive. Now, you can rename the Filters to set better context on Charts and Dashboards!

Export Charts and data from a Dashboard for easier sharing

Sharing individual Charts from Dashboards just got easier. Now when you are in any Dashboard, click the vertical menu on any Chart to easily export it as an image or download the table or feedback data behind it.

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Separate insights from noise in seconds with Summarized Queries

Summarized Queries provide high-level summaries of insights from large volumes of feedback - with one click you’ll get an auto-generated summary of feedback from your query. Each Summarized Query is annotated with citations so you can dive deep into areas of interest with less fuss and more trust.

Copy Summary insights using the 📋 icon in the top right and straight into Slack, a doc, or a ticket to share insights and context with your team.

Read our blog post to learn more.

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Updated time range controls on Trend Charts for easier anomaly tracking

User can now navigate according to selected aggregate periods in our Trend charts, both in Quantify & Dashboard. On Clicking of prev/next button, user will move backward/forward in time by one aggregate period (day, month or year), making it easier to view data from previous and next periods, especially helpful in tracking anomalies over time.