Enterpret
Product Updates

Calculate the Sum on Quantify for quicker insights

Users can now calculate the Sum of metadata values, weighted by the feedback records on the Quantify page.

For example in the gif above we’re looking at the total number of upvotes received on feedback for Spotify on AppStore. This allows teams to quickly quantify the total number of records while also visualizing trends in the data.

Learn more about the the different calculations like Count, Mean, NPS, and CSAT you can use when on Quantify page in this Help Center article.

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Edit Reasons anywhere in Enterpret

We've made the feedback process for editing Reasons even more seamless and user-friendly for all. Users are now able to directly edit the reason from both the Quantify/Dashboard chart & tables as well as on Feedback cards.

Custom Filters: Easier Insights, Effortless Collaboration!

Four ways to use Custom Filters to align your team and get insights faster

• Create filters for commonly followed themes
• Example: Feedback from the Playstore
• Create filters for teams for easier alignment and onboarding for new team members
• Example: Your growth team often needs to look at
• Create filters for specific issues or releases
• Example: Users using Version X that canceled their subscriptions
• Create filters to analyze trends at different stages of the customer journey
• Example: Filter for looking at feedback from users in the sales pipeline vs filter by users who have made 3 purchases

Custom Filters Tips

1. We recommend a clear naming structure for filters [Who the filter is for (team or squad etc.)] - [What the filter is (keyword, theme, issue, etc.)
2. Connect with your team to define filters that can help your team save time and align with common questions you're trying to answer. Some good questions to help frame the conversation:
3. How did release XYZ impact customers?
4. What is X cohort of users doing?
5. What are some filters that could help onboard new teammates
6. During your quarterly or bi-annual planning revisit Enterpret filters you may want to update, remove or create.

We shipped some UX improvements for better visibility into data at a glance and more intuitive filtering as well as a few improvements to our Slack and Discord Integrations and SSO improvements. Here's a quick snapshot:

Dashboard and Chart UX Improvements:

• Introduced timestamps to Anomaly Charts on Dashboards
• Added 14 day (14D) as a new preset for dates to better represent product development workflows
• Improved visibility into bar chart data on Dashboards
• Introduced new transcript previews on audio recording feedback cards for easy scanning
• Added email auto-complete to Dashboard and Search Report Subscriptions
• Updated Feedback Card transcript interaction for better usability

Slack and Discord Integration Updates

• Incorporated nudges in Slack and Discord Integration Page to show when no channels are connected

SSO Improvements

• Enhanced SSO de-provisioning

Read on for more details on everything that shipped in Enterpret the week of October 9th!

Introduced timestamps to Anomaly Charts on Dashboards

We’ve added a header to clearly communicate what time window (day/week/month) an Anomaly is appearing.

Added 14D (14 days) as a new preset for dates to better represent product development workflows

Many product teams are building in 2-week cycles or "sprints" (like us 😄). We've added a new 14-day filter across Enterpret to better represent how teams want to view and analyze their feedback and data.

Better visibility into bar chart data on Dashboards

We’ve added a banner to bar charts to shows how many Reasons, Keywords, or Metadata fields are represented on Quantify Chart when added to a Dashboard.

New transcript previews on audio recording feedback cards for easy scanning

When a user searches for some “text”, or when there's summary to show upfront on an audio recording feedback card, we’ll show a snippet of the transcript instead.

Added email auto-complete to Dashboard and Search Report Subscriptions

We now have auto-complete suggestions when subscribing or adding people to a Dashboard or Saved Search Reports.

Updated Feedback Card transcript interaction for better usability

We’ve added visual distinctions (different shades) for clearer visibility and an X icon to help users dismiss the transcript.

Incorporated nudges in Slack or Discord Integration Page to show when no channels are connected

We’ve improved the workflow for our Slack and Discord integrations in two ways:

• If there’s an integration with no channels added, we show a notification
• Upon redirecting back from Slack/Discord after authenticating, we open up the flow to add channels

Enhanced SSO de-provisioning

We’ve improved our Okta SSO de-provisioning to also include the user unassigned from app event. Previously for a tenant with Okta SSO, a user was off-boarded from Enterpret only if they were removed or deactivated. Now, they can also be off-boarded by just revoking their access to Enterpret from Okta.

Bug Fixes and Improvements

📅Updated Custom Date-pickers for easier time selection

Updated the time selection experience by improving the custom date picker. Now when the Custom date-picker is selected, it opens in the Between tab.

✨Dashboards now have a RESET FILTER button
Reset filter — as the name suggests -- resets the filter to whatever was originally saved on the dashboard.

We've shipped two updates to the Custom Taxonomy Model that give customers more control over their custom taxonomy to reduce duplication and make merging reasons a breeze.

Every customer will now be able to:

• Proactive merge Suggestions: Suggest and surface possible merges users can do themselves.
• Automatic merges: Automatically detect and merge obvious duplicates with high precision

This will allow for:

• Significant reduction of duplicates in the system
• Enable users to perform merges for non-obvious duplicates
• Custom model take into account any changes gets better over time

Fun Fact: This latest update shows the percentage of obvious duplicates to be reduced by 92% and the precision of merges at ~93%.

We are excited to share more enhancements to the Custom Taxonomy Model - stay tuned!

We are excited to integrate with Census to help product teams seamlessly and quickly connect their data warehouses which contain rich sources of customer feedback into Enterpret.

Census is a data activation platform built on your warehouse that enables companies to sync 360° customer data using Reverse ETL to build dynamic audiences with no-code segment builder.

Connecting Census to Enterpret unlocks a lot of exciting opportunities for product teams to gain a more comprehensive understanding of customer feedback across all channels and deliver more actionable product insights such as:

• Deeper understanding of customers
• Close the loop
• Reduce churn risk
• Identify upsell opportunties
• Create custom segments and audiences

Getting set up is a breeze, read our Help Center article to connect Census to Enterpret or learn more or about the integration here.